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  4. Checking for Updates & App Version Numbers
  1. Home
  2. Computers / Hardware
  3. Troubleshooting
  4. Other Troubleshooting
  5. Checking for Updates & App Version Numbers

Checking for Updates & App Version Numbers

It is important to keep your devices’ Operating Systems and TouchMD software up to date.  Failure to do so could put your practice at risk of penalties imposed for “willful neglect” of the HIPAA Security Rule.

Checking for OS Updates

Windows

  1. Open the Windows menu and select the Windows “Settings” icon:ScreenCapture_20170426_114214
  2. Select “Update & security”:OS-Updates

Any available updates will display in this area; run any available updates. Check for updates if desired.

Apple iPad/iPhone

  1. Select the “Settings” Appipad-settings
  2. Under “General” settings, select “Software Update”

Any available updates will display in this area; run any available updates.

Checking for App Updates

Windows

  1. Select the Microsoft Store App from your Windows Start menu, or it may be on the Desktop taskbar:
  2. Search for the TouchMD app in need of an update; e.g. TouchMD Consultconsult-update

Any available updates will display in this area; run any available updates. We recommend that you enable automatic app updates, click here for detailed instructions.

Apple iPad/iPhone

  1. Select the Apple “App Store”ipad-apps
  2. Search for the app to update, i.e., TouchMD Consult 
  3. Select Update

Any available updates will display in this area; run any available updates. We recommend that you enable automatic app updates, click here for detailed instructions.

Checking the App Version Number

Click here to see current TouchMD version numbers.

Consult for Windows

  1. Open the Consult app and select the App Menu in the upper right corner of the screen: 
  2. Select the “Control Panel” option at the bottom of the App Menu: 

The app version number will be listed at the bottom right of the screen. 

Consult for iPad

  1. Open the Consult app
  2. Select the App Menu in the upper right corner of the screen
  3. Select the “Control Panel” option at the bottom of the App Menu
  4. The version number will be listed in the bottom right-hand corner of the app

Snap for iPad/iPhone

Option 1:

  1. Open the Snap app
  2. The version number will be listed in the bottom right-hand corner of the app

Option 2:

  1. Open the Snap app
  2. Log into the Snap app with your TouchMD username and PIN
  3. Tap the Settings Menu
  4. The Snap and OS versions are displayed at the bottom of the ‘Settings’ page:

Option 2:

  1. Select “Settings”
  2. Search for “Snap”
  3. Select TouchMD Snap

The app version number will be under Snap Settings and next to Version. 

Dashboard App for iPad/iPhone/MAC:

  1. Open the Dashboard app
  2. The version number will be listed in the bottom right-hand corner of the app
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Updated on October 22, 2024

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