Playlist ONLY – Playlist Q&A
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The following are answers to common questions we receive about TouchMD Playlist. If you do not see an answer to your question below, please email support.
How much does playlist cost?
Playlist is included for free with your active Playlist only TouchMD account.
What hardware is needed for Playlist?
If you would like Playlist on your existing waiting room TV, you will need to purchase an Amazon Fire TV Stick, or have a TV with the "Fire TV Edition." built-in. Playlist is also available on Android TV devices.
Does playlist show products I do not offer?
You can decide which products show in your playlist. Using our Playlist management portal, simply turn off the products you do not offer.
Can I add my own content Playlist?
Yes, we encourage you add your own content such as practice specials, events, announcement, products, and validations using our Playlist management portal.
What type of content can I add to Playlist?
Currently you can add videos or still images. Click here to learn more and review the file specifications.
Is playlist easy to setup?
Yes, simply select the products you want to show in Playlist, have your staff watch our "How to use" video
How does playlist work?
Playlist will automatically begin showing pre-selected Playlist promos and wait time is maximized. Patients will self identify with product interests and start the conversation. Playlist makes it possible for patients to easily up-sell and cross-sell themselves on multiple add-on products and services. Aren`t you sick of hearing I didn`t know you offered that?
Do you have other practices using Playlist that I can talk to?
Yes, simply click here to view videos of doctors discussing their experiences using Playlist in their practice. Please note, these practices may be utilizing other aspects TouchMD that not available to you. If you would like to use the features, contact TouchMD to learn how learn how you can use them.
How do I install Playlist?
Select here to learn how to install the Playlist app to an Amazon Fire TV or other available devices.
Can I have Playlist on my Waiting Room TV?
Yes! This requires you have a Fire TV Stick or TV with the "Fire TV Edition" built-in and install the Playlist app. Click here for more information.
What are the length of the Playlist product promos?
In consult rooms, playlist promos are limited to between 15 and 90 seconds. This allows your patients to view more promos during there short wait time, allowing them to learn about a variety of services and specials you offer. There are no time limits for promos playing on your waiting room screen, however we do limit the file size of promos to 100mb for optimal performance. Thus the file size, video resolution and compression will limit the length of a video uploaded to Playlist.