Medical Office Online: How it Works

Create TouchMD accounts using Medical Office Online

When patient accounts are created or scheduled for an appointment in Medical Office Online they will be also be added to TouchMD (first name, last name, and DOB are required; a patient email address is highly encouraged). Note: that only basic patient demographics will be sent to TouchMD to create an account.

Send pictures and consents from TouchMD to Medical Office Online

Currently not offered by Medical Office Online.
TouchMD offers a solution for practices who would like to manually move patient pictures and consents from TouchMD to their EMR/EHR/PM. This is called Local Backup. More information may be found here.

Medical Office Online: Steps to Integrate

Pay the TouchMD Integration Setup Fee
Contact your Medical Office Online representative and indicate that your practice would like to integrate with TouchMD. (support@medicalofficeonline.com ; (866) 995-9889 x 1 for customer support.)
Contact your TouchMD Client Success representative or support@touchmd.com and supply your IT’s and your Medical Office Online reps’ contact information and confirm that you have contacted Medical Office Online.
A TouchMD Integration Specialist will work behind the scenes to setup the integration between Medical Office Online and TouchMD.
A TouchMD representative will reach out to confirm the completion of this integration.

Medical Office Online: How long will it take to integrate?

TouchMD will start working on your request within 24 – 48 business hours. However, setup and completion of an integration requires coordination and scheduling with the Medical Office Online technical team. On average, Medical Office Online integrations take 2 – 4 weeks to complete.

Medical Office Online: What does it cost?

There is a one-time fee to setup an integration with Medical Office Online. An additional fee will be added to all subsequent TouchMD Monthly Maintenance invoices to maintain the Medical Office Online interface. The setup fee is to cover the time and resources spent by our IT and Integration teams to configure the integration between TouchMD and your EMR/EHR/PM system. The monthly fee is to maintain the connection between TouchMD and your EMR/EHR/PM system. With the integration, our system stores specific encrypted information on our server for each patient account to correctly link the patient between TouchMD and EMR/EHR/PM system. Storage of this information comes at a cost from our server host and the monthly fee covers those costs.

How do I learn about the fee specifics?

For specifics on the cost of the setup fee and the monthly fee, please contact support@touchmd.com or call 888.805.6005

Alert

Your EHR/PM software provider may charge additional fees to setup and maintain an interface with TouchMD. TouchMD is not responsible for payment of any fees assessed by your EHR/PM software provider

If you are not a current client of Medical Office Online, but what would like to speak with one of their representatives about their offerings, please contact them by emailing: sales@medicalofficeonline.com or calling: (866)995-9889 x 2 for sales