Symplast: How it Works

Create TouchMD accounts using Symplast

When patient accounts are created in Symplast they will be also be added to TouchMD (first name, last name, and DOB are required; a patient email address is highly encouraged). Note: that only basic patient demographics will be sent to TouchMD to create an account.

Extracting Pre-existing Patients

A practice may be request that TouchMD extracts pre-existing patient accounts in Symplast to TouchMD. To do so, please do the following: Contact the Symplast team (support@symplast.com) and request that they send a CSV file of your patient accounts to TouchMD. Symplast will send the CSV file via a secure method to TouchMD. Please note that for a patient to migrate to TouchMD, the patient account must have a valid first name, last name, and DOB (a patient email address is highly encouraged).

Send pictures and consents from TouchMD to Symplast

Currently not offered by Symplast.
TouchMD offers a solution for practices who would like to manually move patient pictures and consents from TouchMD to their EMR/EHR/PM. This is called Local Backup. More information may be found here.

Symplast: Steps to Integrate

Pay the TouchMD Integration Setup Fee.
Contact your Symplast representative and indicate that your practice would like to integrate with TouchMD. Symplast may be contacted at support@symplast.com
Contact your TouchMD Client Success representative or support@touchmd.com and supply your IT’s and your Symplast reps’ contact information and confirm that you have contacted Symplast.
A TouchMD Integration Specialist will work behind the scenes to setup the integration between Symplast and TouchMD. Please note, assistance from your team may be required to setup this integration. A TouchMD Integration Specialist will call and walk you through any assistance required.
A TouchMD representative will reach out to confirm the completion of this integration.

Extracting Pre-existing Patients

A practice may be request that TouchMD extracts pre-existing patient accounts in Symplast to TouchMD. To do so, please do the following: Contact the Symplast team (support@symplast.com) and request that they send a CSV file of your patient accounts to TouchMD. Symplast will send the CSV file via a secure method to TouchMD. Please note that for a patient to migrate to TouchMD, the patient account must have a valid first name, last name, and DOB (a patient email address is highly encouraged).

Symplast: How long will it take to integrate?

TouchMD will start working on your request within 24 – 48 business hours. However, setup and completion of an integration requires coordination and scheduling with the Symplast technical team. On average, Symplast integrations take 2 – 4 weeks to complete.

Symplast: What does it cost?

There is a one-time fee to setup an integration with Symplast. An additional fee will be added to all subsequent TouchMD Monthly Maintenance invoices to maintain the Symplast interface. The setup fee is to cover the time and resources spent by our IT and Integration teams to configure the integration between TouchMD and your EMR/EHR/PM system. The monthly fee is to maintain the connection between TouchMD and your EMR/EHR/PM system. With the integration, our system stores specific encrypted information on our server for each patient account to correctly link the patient between TouchMD and EMR/EHR/PM system. Storage of this information comes at a cost from our server host and the monthly fee covers those costs.

How do I learn about the fee specifics?

For specifics on the cost of the setup fee and the monthly fee, please contact support@touchmd.com or call 888.805.6005.

Alert

Your EHR/PM software provider may charge additional fees to setup and maintain an interface with TouchMD. TouchMD is not responsible for payment of any fees assessed by your EHR/PM software provider

Symplast

Symplast Overview