Follow That Patient Overview

Follow That Patient: How it Works

Create TouchMD accounts using Follow That Patient

• When patient accounts are created or scheduled for an appointment in Follow That Patient they will be also be added to TouchMD (first name, last name, and DOB are required; a patient email address is highly encouraged). Note: that only basic patient demographics will be sent to TouchMD to create an account..

Send pictures & consents from TouchMD to Follow That Patient

• Currently not offered by Follow that Patient.
• TouchMD offers a solution for practices who would like to manually move patient pictures and consents from TouchMD to their EMR/EHR/PM. This is called Local Backup. More information may be found here.

Follow That Patient: Steps to Integrate

1. Pay the TouchMD Integration Setup Fee (an invoice will be supplied by your TouchMD Account Manager).
2. Contact your Follow That Patient representative and indicate that your practice would like to integrate with TouchMD.
3. Contact your TouchMD Account Manager and supply your IT’s and your Follow That Patient reps’ contact information and confirm that you have contacted Follow That Patient.
4. A TouchMD Integration Specialist will work behind the scenes to setup the integration between Follow That Patient and TouchMD.
5. Your TouchMD Account Manager or a TouchMD Integration Specialist will reach out to confirm the completion of this integration.

Follow That Patient: How long will it take to integrate?

TouchMD will start working on your request within 24 – 48 business hours. However, setup and completion of an integration requires coordination and scheduling with the Follow That Patient technical team. On average, Follow That Patient integrations take 2 – 4 weeks to complete.

Follow That Patient: What does it cost?

There is a one-time fee to setup an integration with Follow That Patient. An additional fee will be added to all subsequent TouchMD Monthly Maintenance invoices to maintain the Follow That Patient interface. The setup fee is to cover the time and resources spent by our IT and Integration teams to configure the integration between TouchMD and your EMR/EHR/PM system. The monthly fee is to maintain the connection between TouchMD and your EMR/EHR/PM system. With the integration, our system stores specific encrypted information on our server for each patient account to correctly link the patient between TouchMD and EMR/EHR/PM system. Storage of this information comes at a cost from our server host and the monthly fee covers those costs.