Genie Overview

Genie: How it Works

Create TouchMD accounts using Genie

• When patient accounts are created or scheduled for an appointment in Genie they will be also be added to TouchMD (first name, last name, and DOB are required; a patient email address is highly encouraged). Note: that only basic patient demographics will be sent to TouchMD to create an account.

Send pictures and consents from TouchMD to Genie

• Pictures & consents will transfer from TouchMD to Genie.
  • Patient pictures uploaded into the TouchMD system can be pushed to Genie automatically.
  • Patient consents uploaded into the TouchMD system can be pushed to Genie automatically.
• Choose to use dashboard.touchmd.com to manually send patient pictures and/or consents back to Genie.

Genie: Steps to Integrate

1. Pay the TouchMD Integration Setup Fee (an invoice will be supplied by your TouchMD Account Manager).
2. Contact your Genie representative and indicate that your practice would like to integrate with TouchMD.
3. Contact your TouchMD Account Manager and supply your IT’s and your Genie reps’ contact information and confirm that you have contacted Genie. Also indicate to your TouchMD Account Manager your patient data transfer preferences, i.e., you would like all patient pictures and/or consents automatically sent to Genie, no patient pictures and/or consents sent to Genie, etc…
4. A TouchMD Integration Specialist will work behind the scenes to setup the integration between Genie and TouchMD. Please note, assistance from your team may be required to setup this integration. A TouchMD Integration Specialist will call and walk you through any assistance required.
5. Your TouchMD Account Manager or a TouchMD Integration Specialist will reach out to confirm the completion of this integration.

Genie: How long will it take to integrate?

TouchMD will start working on your request within 24 – 48 business hours. However, setup and completion of an integration requires coordination and scheduling with the Genie technical team. On average, Genie integrations take 2 – 4 weeks to complete.

Genie: What does it cost?

There is a fee to setup an integration with Genie. An additional fee will be added to all subsequent TouchMD Monthly Maintenance invoices to maintain the Genie interface. The setup fee is to cover the time and resources spent by our IT and Integration teams to configure the integration between TouchMD and your EMR/EHR/PM system. The monthly fee is to maintain the connection between TouchMD and your EMR/EHR/PM system. With the integration, our system stores specific encrypted information on our server for each patient account to correctly link the patient between TouchMD and EMR/EHR/PM system. Storage of this information comes at a cost from our server host and the monthly fee covers those costs.