PatientNOW

Learn about the PatientNOW integration.

PatientNOW: How it works

Create TouchMD accounts using PatientNOW

• Patient accounts created or scheduled for an appointment in PatientNOW will be added to TouchMD (first name, last name, and DOB are required; a patient email address is highly encouraged). Note: that only basic patient demographics will be sent to TouchMD to create an account.

Send pictures and consents from TouchMD to PatientNOW

• Pictures & consents will transfer from TouchMD to PatientNOW.
  • Patient pictures uploaded into the TouchMD system can be pushed to PatientNOW automatically.
  • Patient consents uploaded into the TouchMD system can be pushed to PatientNOW automatically.
• Choose to use dashboard.touchmd.com to manually send patient pictures and/or consents back to PatientNOW.

PatientNOW: Steps to Integrate

1. Pay the TouchMD Integration Setup Fee (an invoice will be supplied by your TouchMD Account Manager).
2. Contact your PatientNOW representative and indicate that your practice would like to integrate with TouchMD.
3. Contact your TouchMD Account Manager and confirm that you have contacted PatientNOW. Also indicate to your TouchMD Account Manager your patient data transfer preferences, i.e., you would like all patient pictures and/or consents automatically sent to PatientNOW, no patient pictures and/or consents sent to PatientNOW, etc…
4. A TouchMD Integration Specialist will work behind the scenes to setup the integration between PatientNOW and TouchMD. Please note, assistance from your team may be required to setup this integration. A TouchMD Integration Specialist will call and walk you through any assistance required.
5. Your TouchMD Account Manager or a TouchMD Integration Specialist will reach out to confirm the completion of this integration.

PatientNOW Cloud: Steps to Integrate

1. Complete and sign a HIPAA Agreement (please see article attachments or request a copy from your TouchMD Account Manager)
2. Pay the TouchMD Integration Setup Fee (an invoice will be supplied by your TouchMD Account Manager)
3. Contact your PatientNOW representative and indicate that your practice would like to integrate with TouchMD.
4. Contact your TouchMD Account Manager to indicate that you have contacted PatientNOW. A TouchMD Integration Specialists will follow up with PatientNOW.
5. TouchMD and PatientNOW will work behind the scenes to configure the integration.
6. Your TouchMD Account Manager or a TouchMD Integration Specialist will reach out to confirm the completion of this integration.

PatientNOW: How long will it take to integrate?

TouchMD will start working on your request within 24 – 48 business hours. However, setup and completion of an integration requires coordination and scheduling with the PatientNOW technical team. On average, PatientNOW integrations take 1 – 2 weeks to complete.

PatientNOW: What does it cost?

There is a one-time fee to setup an integration with PatientNOW. An additional fee will be added to all subsequent TouchMD Monthly Maintenance invoices to maintain the PatientNOW interface. The setup fee is to cover the time and resources spent by our IT and Integration teams to configure the integration between TouchMD and your EMR/EHR/PM system. The monthly fee is to maintain the connection between TouchMD and your EMR/EHR/PM system. With the integration, our system stores specific encrypted information on our server for each patient account to correctly link the patient between TouchMD and EMR/EHR/PM system. Storage of this information comes at a cost from our server host and the monthly fee covers those costs.