Windows 10 Upgrade Instructions

For HP & Lenovo Computers shipped by TouchMD

About the Windows 10 Upgrade

The Windows 10 Upgrade has been tested by our IT staff on all HP and Lenovo touchscreen models shipped by TouchMD.  Although this document was created with that equipment in mind, these instructions should work for any computer running Windows 7 or Windows 7 Pro. Please note that the Windows 10 upgrade is available for free only until July 29th, 2016. For more information about the Windows 10 upgrade, visit the “Upgrade to Windows 10: FAQ” page.

If you have third party software other than TouchMD installed on your computer, please verify with the software provider that it is compatible with Windows 10 prior to starting the upgrade.

Preparing for the Windows 10 Install

Run the Windows Update until no important updates remain:

1. Tap on the Windows Start button and run the Windows Update program (you may need to expand the menu to see it, or just type “update” in the search box).
2. In the left pane, click “Check for updates”, and then wait while Windows looks for the latest updates for your computer.
3. If you see a message telling you that important updates are available, or telling you to review important updates, click the message to view and select the important updates to install.  
4. Select the checkboxes for any updates that you want to install, and then click “OK”.  We recommend that you install ALL required and optional updates.
5. Follow any instructions prompting a reboot of your computer.
6. Repeat Steps 1-5 above to check for and install any additional updates until there are no longer any updates available.  Often an update will spawn additional updates.  

If you have been keeping your computer up to date, this shouldn’t take long.  Otherwise, you may have to run Windows Update three or more times to get the computer completely updated.

Additional Instructions for HP TouchSmart 9300 Elite (Windows 7), HP Compaq Elite 8300 (Windows 7), and HP Elite 800 (Windows 8.1) models only:

Removing unnecessary HP ProtectTools software not compatible with Windows 10:

1. Tap on the Windows Start button, select “Control Panel” and search for “Uninstall a program”
2. Remove the following programs IF installed, and reboot the computer (to uninstall, right-click on the desired program and select “Uninstall”, follow the on-screen prompts to remove):
   1. Drive Encryption for HP ProtectTools
   2. Device Access Manager for HP ProtectTools
   3. Face Recognition for HP ProtectTools
   4. File Sanitizer for HP ProtectTools
   5. Theft Recovery for HP ProtectTools
   6. Trust Circles for HP ProtectTools
3. Reboot computer after uninstalling the above programs.
4. Reopen “Uninstalling a program” to remove the HP Client Security Manager (HP ProtectTools Security Manager) program last
5. Reboot the computer!

Installing the Windows 10 Upgrade

Prior to starting the installation, please make sure that your computer is connected to the internet.

The Windows 10 upgrade will take approximately 75-90 minutes to complete.

1. Navigate to the following webpage:
   https://www.microsoft.com/en-us/accessibility/windows10upgrade
2. Click the “Upgrade Now” button
3. The Windows 10 upgrade will now download, verify, and prepare the installation files.  This process may take 25 minutes or more to complete on a high speed internet network.
4. The Windows 10 upgrade will then check for installation updates.  This process may take 10 minutes or more to complete on a high speed internet network.
5. Once the installation files are ready to be installed, you will be prompted to “Accept” the License Terms.  Accept the License Terms and click the “Install” button to continue.
6. Windows 10 will now install.  Please note the following:
   1. Your computer may restart multiple times during the installation process.
   2. You may be prompted to uninstall programs not compatible with Windows 10.  You must uninstall these programs to continue. IMPORTANT: Choose “NO” if prompted to restart the computer after an uninstall.  If the computer restarts, you will have to repeat steps 1-5.  Older HP computers may require the removal of the “HP Protect Tools”.  Lenovo Think Centre M90z computers may require the removal of the Lenovo Rescue & Recovery tools.
   3. The install process may take 45 minutes or more to complete.
7. On the “Welcome to Windows 10” screen, click the “Next” button to continue.
8. On the “Get going fast” screen, click the “Use Express Settings” button to continue.
9. On the “Meet Cortana” screen, click “Use Cortana” if desired, or “Not now” to continue
10. On the “New apps for the new Windows” screen, click the “Next” button to continue.

Congratulations, you have completed the Windows 10 upgrade.  

It will take a few minutes to prepare your computer for the first use of Windows 10.