Genie: Integration Quick Facts

Integration Type: HL7 File Transfer via a 3rd party (Lift Data Services)
Managed by: TouchMD
Patient Creation: Available
File Transfer (JPG/PDF): Not Available
Syncing Interval: Triggered by Genie actions

Genie: How it Works

Create TouchMD accounts using Genie

When patient accounts are created, Edited or scheduled for an appointment in Genie they will be also be added to TouchMD (first name, last name, and DOB are required; a patient email address is highly encouraged). Note: that only basic patient demographics will be sent to TouchMD to create an account.

Send pictures and consents from TouchMD to Genie

Currently not offered through the Genie HL7 Connection.TouchMD offers a solution for practices who would like to manually move patient pictures and consents from TouchMD to their EMR/EHR/PM. This is called Local Backup. More information may be found here.

Genie: Steps to Integrate

Pay the TouchMD Integration Setup Fee.
Contact your Genie representative and indicate that your practice would like to integrate with TouchMD.
Contact your Client Success representative or support@touchmd.com and supply your IT’s and your Genie reps’ contact information and confirm that you have contacted Genie. Also indicate to your patient data transfer preferences, i.e., you would like all patient pictures and/or consents automatically sent to Genie, no patient pictures and/or consents sent to Genie, etc…
A TouchMD Integration Specialist will work behind the scenes to setup the integration between your Genie server manager, Lift Data service, and TouchMD. Please note, assistance from your team may be required to setup this integration. A TouchMD Integration Specialist will call and walk you through any assistance required.
A TouchMD representative or a TouchMD Integration Specialist will reach out to confirm the completion of this integration.

Genie: How long will it take to integrate?

TouchMD will start working on your request within 24 – 48 business hours. However, setup and completion of an integration requires coordination and scheduling with the Genie technical team. On average, Genie integrations take 2 – 4 weeks to complete.

Genie: What does it cost?

There is a fee to setup an integration with Genie. An additional fee will be added to all subsequent TouchMD Monthly Maintenance invoices to maintain the Genie interface. The setup fee is to cover the time and resources spent by our IT and Integration teams to configure the integration between TouchMD and your EMR/EHR/PM system. The monthly fee is to maintain the connection between TouchMD and your EMR/EHR/PM system. With the integration, our system stores specific encrypted information on our server for each patient account to correctly link the patient between TouchMD and EMR/EHR/PM system. Storage of this information comes at a cost from our server host and the monthly fee covers those costs.

How do I learn about the fee specifics?

For specifics on the cost of the setup fee and the monthly fee, please contact support@touchmd.com or call 888.805.6005.

Alert

Your EHR/PM software provider may charge additional fees to setup and maintain an interface with TouchMD. TouchMD is not responsible for payment of any fees assessed by your EHR/PM software provider

Genie

Genie Overview