Please note, that Snap/Snap Pro may not be currently available to your practice. To learn how you may enable Snap/Snap Pro, please contact your Client Service Advisor.
This article discusses troubleshooting techniques when images or videos load into a patient account in the incorrect orientation or is not rotated correctly.
1. Ensure that the device is running the latest OS available.
To learn how to check and update the device, select the following link: https://help.touchmd.com/topics/checking-for-updates/
2. Verify that the TouchMD Snap application is running the latest version available.
To learn what the current version of the Snap application is, select the following link: https://help.touchmd.com/topics/tmd-app-versions/
3. Confirm that the device’s orientation lock is NOT enabled. See the image below to see an example of a device with it’s orientation lock enabled. 