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Troubleshooting

  • Touchscreen Troubleshooting

    Articles on how to troubleshoot common touchscreen problems
  • iPad Troubleshooting

    Articles on how to troubleshoot common iPad Problems
  • Camera Troubleshooting

    Articles on how to troubleshoot common camera problems
  • Touchscreen Troubleshooting

  • What Network Ports Need to be Open to Run TouchMD?

    Rules *.touchmd.com (api.touchmd.com, dashboard.touchmd.com, help.touchmd.com and many more) Ports 80 and 443 (outbound and inbound) *.mytouchmd.com (mytouchmd.com, beta.mytouchmd.com) Ports 80...
  • Checking for Updates & App Version Numbers

    It is important to keep your devices’ Operating Systems and TouchMD software up to date.  Failure to do so could...
  • Uninstalling & Reinstalling the Consult App

    At times it may be necessary to uninstall and reinstall the Consult app from your device. If needed or directed,...

Help Topic Categories

  • Getting Started
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  • Computers / Hardware
  • Security and Privacy
  • Studio (Studio Clients Only)

Recent News & Updates

  • Filtering Images by Uploaded by Patient March 17, 2025
  • November 2024 TouchMD App Updates   October 31, 2024
  • New Login Screen for Apps June 27, 2024
  • Snap v3.0 Update – What’s New May 22, 2023
  • TIP TUESDAY #102: New feature available now that you definitely want to see and use! September 13, 2022
  • Tip Tuesday #101: Don’t upload another patient photo without reading this! September 6, 2022
  • Webinar Series – Episode 33 – Beat Commoditization with Proprietary Treatment Bundles” with Kaeli Lindholm July 7, 2022
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