WiFi Troubleshooting
Camera not connecting to TouchMD device
- Make sure your camera is still powered on
- On the camera’s LCD display, make sure the WiFi “Communication Status” is “Connected” or “Sending Data” (see table below). If not connected, make sure a 2.4ghz WiFi connection is still available, and that your CCAPI is still connected. To reconnect, see steps 13-18 in the “Establishing a Wi-Fi Connection via an access point” section above.
- On the camera’s LCD display, make sure the WiFi “Wireless signal strength” is has one or more bars displayed (see table below) to transfer images. The more bars, the faster the transfer speed will be. To increase signal strength, move closer to a WiFi access point (hotspot). NOTE: Since Canon cameras only have 2.4ghz WiFi, for best results we recommend that a wireless access point (hotspot) be available in, or very close to, the photo studio or picture taking area. In our testing we experienced significant performance drops when the access point (hotspot) was greater than 15 ft. away from the camera, or had significant obstacles in the line of sight.*
*Additional WiFi access point or use of WiFi Range Extenders may be required in rooms where the Canon Camera has poor WiFi reception. We recommend speaking to your IT consultant regarding WiFi access upgrades in your practice. TouchMD is not responsible for any costs needed to improve poor camera WiFi reception in your office.
Installation Location of Access Point Antenna
- When using indoors, install the device in the room where you are using the camera.
- Install the device where people or objects do not come between the device and the camera.
Nearby Electronic Devices
- The camera communicates over Wi-Fi via IEEE 802.11b/g/n using radio waves in the 2.4 GHz band. For this reason, the Wi-Fi transmission rate will drop if there are Bluetooth devices, microwave ovens, cordless telephones, microphones, smartphones, other cameras, or similar devices operating on the same frequency band nearby.
Precautions for Using Multiple Cameras
- When connecting multiple cameras to one access point via Wi-Fi, make sure the cameras’ IP addresses are different.
- When multiple cameras are connected to one access point via Wi-Fi, the transmission rate drops.
- When there are multiple IEEE 802.11b/g/n (2.4 GHz band) access points, leave a gap of five channels between each Wi-Fi channel to reduce radio wave interference. For example, use channels 1, 6, and 11, channels 2 and 7, or channels 3 and 8.