If you are having issues connecting your Canon EOS camera to your iPad, a member of our support team may ask you to check the Photos app on your iPad to confirm connection. Below are the instructions to learn how to check.
- Select the Photos app on your iPad
- Search to the column on the left for “Devices”. If available, you will see your Canon’s model listed
If not available, “Devices” will not be listed
If you are unable to see your camera model listed as a ‘Device’ it may be that your cable is the incorrect cable (not a data cable), you are required to have an Apple Camera Adapter and you do not have one, you have an incorrect adapter, or you may be connecting an older camera with WiFi functionality (see below). If you need to learn if you have the correct cable or adapter, please use the following link.
When connecting older camera models prior to the EOS T8i that have WiFi functionality (such as the EOS T7, T7i, T6, & T6i), you will need to first ‘Disable’ the WiFi/NFC and/or Bluetooth settings on the camera. Failure to complete this step will prevent your camera from connecting to your iOS device with a data cable.
Please refer to the Canon ‘Wi-Fi (Wireless Communication) Function User Instruction manual’ for more information on how to disable these settings if you are unsure how to do so. A digital copy of this manual can be found at https://www.usa.canon.com/support for your camera model.